Known issue: anti-virus/firewall blocking MyGDaaS

Summary

Some customers had issues with accessing and launching their Desktop. This can be related to your anti-virus or firewall. If your settings are too restricted, it’s possible that our domains are blocked.

Symptoms

When you open a browser and the login page (http://my.gdaas.com) is unreachable or not working as expected.

Resolution

Check and if needed, change your anti-virus/firewall settings to allow the following domains:

  • my.gdaas.com
  • my.hay01.gdaas.com
  • loau001.hay01.gdaas.com

Maybe, you can also use some wildcards to allow MyGDaaS.

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